---
type: "Bill"
title: "Relating to state agency measurement and management of customer satisfaction."
description: "Relating to state agency measurement and management of customer satisfaction."
jurisdiction: "us/states/tx"
legislature: "Texas Legislature"
session: "86"
identifier: "HB 2110"
citation: "Texas HB 2110 (86)"
classification: ["bill"]
subjects: ["Electronic Information Systems (I0311)", "Governor (I0375)", "State Agencies", "Boards & Commissions (I0749)", "INTERNET (S0130)", "LEGISLATIVE BUDGET BOARD (V0161)"]
status: "enacted"
primary_sponsors: ["Buckley", "Cyrier", "Hernandez", "Israel", "Paxton", "Shaheen"]
version_count: 1
action_count: 49
vote_count: 0
first_action: "2019-02-20"
last_action: "2019-06-10"
source: "openstates"
source_identifier: "ocd-bill/7781a630-47b1-4ad9-8d0b-290bbe995e60"
source_url: "ftp://ftp.legis.state.tx.us/bills/86R/billhistory/house_bills/HB02100_HB02199/HB 2110.xml"
source_hash: "c3343d8bca61a24456bdf57d5f4f6c367e5406165f347c703b407be456e3cc1e"
vintage: "2026-07-01"
source_snapshot: "https://data.openstates.org/daily/2026-07-01/public.pgdump"
retrieved_at: "2026-07-06"
confidence: "reported"
tags: ["legislation", "bill", "us-tx"]
---

# Texas HB 2110 (86) — Relating to state agency measurement and management of customer satisfaction.

## Version chain

The bill's text revisions, in order — the diff chain from filing to enrollment.

1. **Introduced** (filed) — [source](http://www.legis.state.tx.us/tlodocs/86R/billtext/html/HB02110I.HTM)

## Sponsors

- Buckley — primary (person)
- Cyrier — primary (person)
- Hernandez — primary (person)
- Israel — primary (person)
- Paxton — primary (person)
- Shaheen — primary (person)

## Timeline

The legislative action history — every referral, reading, and vote.

- **2019-02-20** Filed `filing`
- **2019-03-06** Read first time `introduction, reading-1`
- **2019-03-06** Referred to State Affairs `referral-committee`
- **2019-04-01** Considered in public hearing
- **2019-04-01** Committee substitute considered in committee
- **2019-04-01** Testimony taken/registration(s) recorded in committee
- **2019-04-01** Left pending in committee
- **2019-04-10** Considered in formal meeting
- **2019-04-10** Committee substitute considered in committee
- **2019-04-10** Reported favorably as substituted `committee-passage-favorable`
- **2019-04-16** Comte report filed with Committee Coordinator
- **2019-04-17** Committee report distributed
- **2019-04-17** Committee report sent to Calendars
- **2019-04-26** Considered in Calendars
- **2019-04-30** Placed on General State Calendar
- **2019-05-02** Read 2nd time `reading-2`
- **2019-05-02** Passed to engrossment
- **2019-05-03** Read 3rd time `reading-3`
- **2019-05-03** Passed `passage`
- **2019-05-03** Record vote
- **2019-05-03** Reported engrossed
- **2019-05-06** Received from the House `introduction`
- **2019-05-07** Read first time `introduction, reading-1`
- **2019-05-07** Referred to Business & Commerce `referral-committee`
- **2019-05-14** Scheduled for public hearing on . . .
- **2019-05-14** Considered in public hearing
- **2019-05-14** Left pending in committee
- **2019-05-16** Considered in public hearing
- **2019-05-19** Reported favorably w/o amendments `committee-passage-favorable`
- **2019-05-19** Recommended for local & uncontested calendar
- **2019-05-20** Committee report printed and distributed
- **2019-05-21** Placed on intent calendar
- **2019-05-22** Placed on local & uncontested calendar
- **2019-05-22** Not again placed on intent calendar
- **2019-05-22** Laid before the Senate
- **2019-05-22** Read 2nd time & passed to 3rd reading
- **2019-05-22** Vote recorded in Journal
- **2019-05-22** Three day rule suspended
- **2019-05-22** Record vote
- **2019-05-22** Read 3rd time `reading-3`
- **2019-05-22** Passed `passage`
- **2019-05-22** Record vote
- **2019-05-23** Senate passage reported
- **2019-05-23** Reported enrolled
- **2019-05-24** Signed in the House
- **2019-05-25** Signed in the Senate
- **2019-05-26** Sent to the Governor `executive-receipt`
- **2019-06-10** Signed by the Governor `executive-signature`
- **2019-06-10** Effective immediately

## Source

OpenStates / OpenCivicData bulk snapshot [2026-07-01](https://data.openstates.org/daily/2026-07-01/public.pgdump); origin `ocd-bill/7781a630-47b1-4ad9-8d0b-290bbe995e60`. Confidence: reported (aggregated from official Texas legislature records).