---
type: "Bill"
title: "Customer Service Callback Queues"
description: "Customer Service Callback Queues; Defines \"callback queue\"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date."
jurisdiction: "us/states/fl"
legislature: "Florida Legislature"
session: "2026"
identifier: "HB 1031"
citation: "Florida HB 1031 (2026)"
classification: ["bill"]
subjects: ["executive branch"]
status: "enacted"
chapter_law: "2026-113"
primary_sponsors: ["Rosenwald"]
version_count: 3
action_count: 42
vote_count: 6
first_action: "2026-01-06"
last_action: "2026-05-26"
source: "openstates"
source_identifier: "ocd-bill/f22e8a53-7cb6-47e0-a94f-b16223704df2"
source_url: "https://flsenate.gov/Session/Bill/2026/1031/ByCategory"
source_hash: "e5fc229a0cad2481dacb66a7c54116cc36d9b013a534a1a48c214f61675f0366"
vintage: "2026-07-01"
source_snapshot: "https://data.openstates.org/daily/2026-07-01/public.pgdump"
retrieved_at: "2026-07-06"
confidence: "reported"
tags: ["legislation", "bill", "us-fl"]
---

# Florida HB 1031 (2026) — Customer Service Callback Queues

Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.

**Enacted** — Laws of Florida, Chapter 2026-113.

## Version chain

The bill's text revisions, in order — the diff chain from filing to enrollment.

1. **H 1031 Filed** (filed) — [source](https://flsenate.gov/Session/Bill/2026/1031/BillText/Filed/PDF)
2. **H 1031 e1** (engrossed) — [source](https://flsenate.gov/Session/Bill/2026/1031/BillText/e1/PDF)
3. **H 1031 er** (enrolled) — [source](https://flsenate.gov/Session/Bill/2026/1031/BillText/er/PDF)

## Votes

- Favorable (Government Operations Subcommittee) — **14–0** (pass) · lower
- Third Reading — **38–0** (pass) · upper
- Favorable (Information Technology Budget & Policy Subcommittee) — **14–0** (pass) · lower
- Favorable (State Affairs Committee) — **23–0** (pass) · lower
- Passage, Third Reading — **114–0** (pass) · lower
- Passage — **109–0** (pass) · lower

## Sponsors

- Rosenwald — primary (person)
- Bartleman — cosponsor (person)
- Cross — cosponsor (person)
- Daniels — cosponsor (person)
- Driskell — cosponsor (person)
- Eskamani — cosponsor (person)
- Harris — cosponsor (person)
- Hunschofsky — cosponsor (person)
- Joseph — cosponsor (person)
- López, J. — cosponsor (person)
- McFarland — cosponsor (person)
- Nix — cosponsor (person)
- Plasencia — cosponsor (person)
- Sapp — cosponsor (person)
- Woodson — cosponsor (person)

## Timeline

The legislative action history — every referral, reading, and vote.

- **2026-01-06** Filed `filing`
- **2026-01-12** Referred to Government Operations Subcommittee `referral-committee`
- **2026-01-12** Referred to Information Technology Budget & Policy Subcommittee `referral-committee`
- **2026-01-12** Referred to State Affairs Committee `referral-committee`
- **2026-01-12** Now in Government Operations Subcommittee
- **2026-01-13** 1st Reading (Original Filed Version) `filing, reading-1`
- **2026-02-03** Added to Government Operations Subcommittee agenda
- **2026-02-05** Favorable by Government Operations Subcommittee `committee-passage-favorable`
- **2026-02-05** Reported out of Government Operations Subcommittee
- **2026-02-05** Now in Information Technology Budget & Policy Subcommittee
- **2026-02-10** Added to Information Technology Budget & Policy Subcommittee agenda
- **2026-02-12** Favorable by Information Technology Budget & Policy Subcommittee `committee-passage-favorable`
- **2026-02-12** Reported out of Information Technology Budget & Policy Subcommittee
- **2026-02-12** Now in State Affairs Committee
- **2026-02-13** Added to State Affairs Committee agenda
- **2026-02-17** Favorable by State Affairs Committee `committee-passage-favorable`
- **2026-02-17** Reported out of State Affairs Committee
- **2026-02-17** Bill released to House Calendar
- **2026-02-17** Added to Second Reading Calendar
- **2026-02-19** Bill added to Special Order Calendar (2/25/2026)
- **2026-02-25** Read 2nd time `reading-2`
- **2026-02-25** Added to Third Reading Calendar
- **2026-02-25** Read 3rd time `reading-3`
- **2026-02-25** Passed; YEAS 114, NAYS 0 `passage`
- **2026-02-25** In Messages
- **2026-02-26** Referred to Rules `referral-committee`
- **2026-02-26** Received `enrolled`
- **2026-03-10** Withdrawn from Rules `withdrawal`
- **2026-03-10** Placed on Calendar, on 2nd reading
- **2026-03-10** Substituted for CS/SB 1192
- **2026-03-10** Read 2nd time `reading-2`
- **2026-03-10** Amendment(s) adopted (460890)
- **2026-03-10** Read 3rd time `reading-3`
- **2026-03-10** Passed as amended; YEAS 38 NAYS 0 `passage`
- **2026-03-10** In Messages
- **2026-03-12** Added to Senate Message List
- **2026-03-12** Amendment 460890 Concur
- **2026-03-12** Passed as amended; YEAS 109, NAYS 0 `passage`
- **2026-03-12** Ordered engrossed, then enrolled `enrolled`
- **2026-05-21** Signed by Officers and presented to Governor `executive-receipt`
- **2026-05-22** Approved by Governor `executive-signature`
- **2026-05-26** Chapter No. 2026-113

## Source

OpenStates / OpenCivicData bulk snapshot [2026-07-01](https://data.openstates.org/daily/2026-07-01/public.pgdump); origin `ocd-bill/f22e8a53-7cb6-47e0-a94f-b16223704df2`. Confidence: reported (aggregated from official Florida legislature records).