republic-os/legislation/us/states/il/94th/hb-1589.md

type, title, description, jurisdiction, legislature, session, identifier, citation, classification, subjects, status, primary_sponsors, version_count, action_count, vote_count, first_action, last_action, source, source_identifier, source_url, source_hash, vintage, source_snapshot, retrieved_at, confidence, tags

type	title	description	jurisdiction	legislature	session	identifier	citation	classification	subjects	status	primary_sponsors	version_count	action_count	vote_count	first_action	last_action	source	source_identifier	source_url	source_hash	vintage	source_snapshot	retrieved_at	confidence	tags
Bill	HUMAN VOICE CONTACT ACT	Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator. Exempts a telephone line that is dedicated as a hot line for emergency services or to provide general information.	us/states/il	Illinois General Assembly	94th	HB 1589	Illinois HB 1589 (94th)	bill		enacted		3	45	3	2005-02-15	2005-08-18	openstates	ocd-bill/e708c8d6-64ce-472d-b0ee-94c01e9e5169	http://ilga.gov/legislation/BillStatus.asp?DocNum=1589&GAID=8&DocTypeID=HB&LegId=16663&SessionID=50&GA=94	92c7b7b6598e42ec1d8d4968f15764138124481e6172b9a2b6c5c46cf3bb39f7	2026-07-01	https://data.openstates.org/daily/2026-07-01/public.pgdump	2026-07-06	reported	legislation bill us-il

Illinois HB 1589 (94th) — HUMAN VOICE CONTACT ACT

Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator. Exempts a telephone line that is dedicated as a hot line for emergency services or to provide general information.

Version chain

The bill's text revisions, in order — the diff chain from filing to enrollment.

1. Introduced (filed) — source
2. Engrossed (committee substitute) — source
3. Enrolled (enrolled) — source

Votes

• Third Reading — 104–9 (pass) · lower
• Concurrence — 68–43 (pass) · lower
• Third Reading — 57–0 (pass) · upper

Sponsors

• Jack McGuire — primary (person)

Timeline

The legislative action history — every referral, reading, and vote.

• 2005-02-15 Filed with the Clerk by Rep. Jack McGuire filing
• 2005-02-16 First Reading reading-1
• 2005-02-16 Referred to Rules Committee referral-committee
• 2005-02-17 Assigned to State Government Administration Committee referral-committee
• 2005-02-24 Do Pass / Short Debate State Government Administration Committee; 009-000-000 committee-passage
• 2005-02-25 Placed on Calendar 2nd Reading - Short Debate
• 2005-02-25 Added Chief Co-Sponsor Rep. Jack D. Franks
• 2005-02-25 Added Chief Co-Sponsor Rep. Lisa M. Dugan
• 2005-03-03 Second Reading - Short Debate reading-2
• 2005-03-03 Placed on Calendar Order of 3rd Reading - Short Debate
• 2005-03-07 Fiscal Note Filed
• 2005-03-09 Added Chief Co-Sponsor Rep. Naomi D. Jakobsson
• 2005-03-10 Added Co-Sponsor Rep. Careen M Gordon
• 2005-03-10 Third Reading - Short Debate - Passed 104-009-000 reading-3, passage
• 2005-03-10 Added Chief Co-Sponsor Rep. Mary E. Flowers
• 2005-03-10 Added Co-Sponsor Rep. James H. Meyer
• 2005-03-15 Arrive in Senate introduction
• 2005-03-15 Placed on Calendar Order of First Reading March 16, 2005 reading-1
• 2005-03-15 Chief Senate Sponsor Sen. Arthur J. Wilhelmi
• 2005-03-17 First Reading reading-1
• 2005-03-17 Referred to Rules referral-committee
• 2005-03-21 Added Co-Sponsor Rep. Daniel V. Beiser
• 2005-04-13 Assigned to State Government referral-committee
• 2005-04-21 Postponed - State Government
• 2005-05-03 Senate Committee Amendment No. 1 Filed with Secretary by Sen. Arthur J. Wilhelmi amendment-introduction
• 2005-05-03 Senate Committee Amendment No. 1 Referred to Rules referral-committee
• 2005-05-04 Senate Committee Amendment No. 1 Rules Refers to State Government
• 2005-05-04 Senate Committee Amendment No. 1 Adopted amendment-passage
• 2005-05-05 Do Pass as Amended State Government; 008-000-000 committee-passage
• 2005-05-05 Placed on Calendar Order of 2nd Reading May 10, 2005
• 2005-05-10 Second Reading reading-2
• 2005-05-10 Placed on Calendar Order of 3rd Reading May 11, 2005
• 2005-05-18 Third Reading - Passed; 057-000-000 reading-3, passage
• 2005-05-19 Arrived in House introduction
• 2005-05-19 Placed on Calendar Order of Concurrence Senate Amendment(s) 1
• 2005-05-27 Senate Committee Amendment No. 1 Motion Filed Concur Rep. Jack McGuire
• 2005-05-27 Senate Committee Amendment No. 1 Motion to Concur Referred to Rules Committee referral-committee
• 2005-05-28 Senate Committee Amendment No. 1 Motion to Concur Rules Referred to State Government Administration Committee referral-committee
• 2005-05-28 Senate Committee Amendment No. 1 Motion to Concur Recommends be Adopted State Government Administration Committee; 009-000-000
• 2005-05-29 Senate Committee Amendment No. 1 House Concurs 068-043-002
• 2005-05-29 Passed Both Houses
• 2005-06-27 Sent to the Governor executive-receipt
• 2005-08-18 Governor Approved executive-signature
• 2005-08-18 Effective Date January 1, 2007
• 2005-08-18 Public Act . . . . . . . . . 94-0620 became-law

Source

OpenStates / OpenCivicData bulk snapshot 2026-07-01; origin ocd-bill/e708c8d6-64ce-472d-b0ee-94c01e9e5169. Confidence: reported (aggregated from official Illinois legislature records).