Legislation: Florida — 2,186 enacted records (OpenStates 2026-07-01)

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
2026-07-06 17:26:47 -04:00
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+---
+type: "Bill"
+title: "Customer Service Callback Queues"
+description: "Customer Service Callback Queues; Defines \"callback queue\"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date."
+jurisdiction: "us/states/fl"
+legislature: "Florida Legislature"
+session: "2026"
+identifier: "HB 1031"
+citation: "Florida HB 1031 (2026)"
+classification: ["bill"]
+subjects: ["executive branch"]
+status: "enacted"
+chapter_law: "2026-113"
+primary_sponsors: ["Rosenwald"]
+version_count: 3
+action_count: 42
+vote_count: 6
+first_action: "2026-01-06"
+last_action: "2026-05-26"
+source: "openstates"
+source_identifier: "ocd-bill/f22e8a53-7cb6-47e0-a94f-b16223704df2"
+source_url: "https://flsenate.gov/Session/Bill/2026/1031/ByCategory"
+source_hash: "e5fc229a0cad2481dacb66a7c54116cc36d9b013a534a1a48c214f61675f0366"
+vintage: "2026-07-01"
+source_snapshot: "https://data.openstates.org/daily/2026-07-01/public.pgdump"
+retrieved_at: "2026-07-06"
+confidence: "reported"
+tags: ["legislation", "bill", "us-fl"]
+---
+
+# Florida HB 1031 (2026) — Customer Service Callback Queues
+
+Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
+
+**Enacted** — Laws of Florida, Chapter 2026-113.
+
+## Version chain
+
+The bill's text revisions, in order — the diff chain from filing to enrollment.
+
+1. **H 1031 Filed** (filed) — [source](https://flsenate.gov/Session/Bill/2026/1031/BillText/Filed/PDF)
+2. **H 1031 e1** (engrossed) — [source](https://flsenate.gov/Session/Bill/2026/1031/BillText/e1/PDF)
+3. **H 1031 er** (enrolled) — [source](https://flsenate.gov/Session/Bill/2026/1031/BillText/er/PDF)
+
+## Votes
+
+- Favorable (Government Operations Subcommittee) — **14–0** (pass) · lower
+- Third Reading — **38–0** (pass) · upper
+- Favorable (Information Technology Budget & Policy Subcommittee) — **14–0** (pass) · lower
+- Favorable (State Affairs Committee) — **23–0** (pass) · lower
+- Passage, Third Reading — **114–0** (pass) · lower
+- Passage — **109–0** (pass) · lower
+
+## Sponsors
+
+- Rosenwald — primary (person)
+- Bartleman — cosponsor (person)
+- Cross — cosponsor (person)
+- Daniels — cosponsor (person)
+- Driskell — cosponsor (person)
+- Eskamani — cosponsor (person)
+- Harris — cosponsor (person)
+- Hunschofsky — cosponsor (person)
+- Joseph — cosponsor (person)
+- López, J. — cosponsor (person)
+- McFarland — cosponsor (person)
+- Nix — cosponsor (person)
+- Plasencia — cosponsor (person)
+- Sapp — cosponsor (person)
+- Woodson — cosponsor (person)
+
+## Timeline
+
+The legislative action history — every referral, reading, and vote.
+
+- **2026-01-06** Filed `filing`
+- **2026-01-12** Referred to Government Operations Subcommittee `referral-committee`
+- **2026-01-12** Referred to Information Technology Budget & Policy Subcommittee `referral-committee`
+- **2026-01-12** Referred to State Affairs Committee `referral-committee`
+- **2026-01-12** Now in Government Operations Subcommittee
+- **2026-01-13** 1st Reading (Original Filed Version) `filing, reading-1`
+- **2026-02-03** Added to Government Operations Subcommittee agenda
+- **2026-02-05** Favorable by Government Operations Subcommittee `committee-passage-favorable`
+- **2026-02-05** Reported out of Government Operations Subcommittee
+- **2026-02-05** Now in Information Technology Budget & Policy Subcommittee
+- **2026-02-10** Added to Information Technology Budget & Policy Subcommittee agenda
+- **2026-02-12** Favorable by Information Technology Budget & Policy Subcommittee `committee-passage-favorable`
+- **2026-02-12** Reported out of Information Technology Budget & Policy Subcommittee
+- **2026-02-12** Now in State Affairs Committee
+- **2026-02-13** Added to State Affairs Committee agenda
+- **2026-02-17** Favorable by State Affairs Committee `committee-passage-favorable`
+- **2026-02-17** Reported out of State Affairs Committee
+- **2026-02-17** Bill released to House Calendar
+- **2026-02-17** Added to Second Reading Calendar
+- **2026-02-19** Bill added to Special Order Calendar (2/25/2026)
+- **2026-02-25** Read 2nd time `reading-2`
+- **2026-02-25** Added to Third Reading Calendar
+- **2026-02-25** Read 3rd time `reading-3`
+- **2026-02-25** Passed; YEAS 114, NAYS 0 `passage`
+- **2026-02-25** In Messages
+- **2026-02-26** Referred to Rules `referral-committee`
+- **2026-02-26** Received `enrolled`
+- **2026-03-10** Withdrawn from Rules `withdrawal`
+- **2026-03-10** Placed on Calendar, on 2nd reading
+- **2026-03-10** Substituted for CS/SB 1192
+- **2026-03-10** Read 2nd time `reading-2`
+- **2026-03-10** Amendment(s) adopted (460890)
+- **2026-03-10** Read 3rd time `reading-3`
+- **2026-03-10** Passed as amended; YEAS 38 NAYS 0 `passage`
+- **2026-03-10** In Messages
+- **2026-03-12** Added to Senate Message List
+- **2026-03-12** Amendment 460890 Concur
+- **2026-03-12** Passed as amended; YEAS 109, NAYS 0 `passage`
+- **2026-03-12** Ordered engrossed, then enrolled `enrolled`
+- **2026-05-21** Signed by Officers and presented to Governor `executive-receipt`
+- **2026-05-22** Approved by Governor `executive-signature`
+- **2026-05-26** Chapter No. 2026-113
+
+## Source
+
+OpenStates / OpenCivicData bulk snapshot [2026-07-01](https://data.openstates.org/daily/2026-07-01/public.pgdump); origin `ocd-bill/f22e8a53-7cb6-47e0-a94f-b16223704df2`. Confidence: reported (aggregated from official Florida legislature records).
+