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5.7 KiB
5.7 KiB
type, title, description, jurisdiction, legislature, session, identifier, citation, classification, subjects, status, chapter_law, primary_sponsors, version_count, action_count, vote_count, first_action, last_action, source, source_identifier, source_url, source_hash, vintage, source_snapshot, retrieved_at, confidence, tags
| type | title | description | jurisdiction | legislature | session | identifier | citation | classification | subjects | status | chapter_law | primary_sponsors | version_count | action_count | vote_count | first_action | last_action | source | source_identifier | source_url | source_hash | vintage | source_snapshot | retrieved_at | confidence | tags | ||||||
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| Bill | Customer Service Callback Queues | Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date. | us/states/fl | Florida Legislature | 2026 | HB 1031 | Florida HB 1031 (2026) |
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enacted | 2026-113 |
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3 | 42 | 6 | 2026-01-06 | 2026-05-26 | openstates | ocd-bill/f22e8a53-7cb6-47e0-a94f-b16223704df2 | https://flsenate.gov/Session/Bill/2026/1031/ByCategory | e5fc229a0cad2481dacb66a7c54116cc36d9b013a534a1a48c214f61675f0366 | 2026-07-01 | https://data.openstates.org/daily/2026-07-01/public.pgdump | 2026-07-06 | reported |
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Florida HB 1031 (2026) — Customer Service Callback Queues
Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
Enacted — Laws of Florida, Chapter 2026-113.
Version chain
The bill's text revisions, in order — the diff chain from filing to enrollment.
Votes
- Favorable (Government Operations Subcommittee) — 14–0 (pass) · lower
- Third Reading — 38–0 (pass) · upper
- Favorable (Information Technology Budget & Policy Subcommittee) — 14–0 (pass) · lower
- Favorable (State Affairs Committee) — 23–0 (pass) · lower
- Passage, Third Reading — 114–0 (pass) · lower
- Passage — 109–0 (pass) · lower
Sponsors
- Rosenwald — primary (person)
- Bartleman — cosponsor (person)
- Cross — cosponsor (person)
- Daniels — cosponsor (person)
- Driskell — cosponsor (person)
- Eskamani — cosponsor (person)
- Harris — cosponsor (person)
- Hunschofsky — cosponsor (person)
- Joseph — cosponsor (person)
- López, J. — cosponsor (person)
- McFarland — cosponsor (person)
- Nix — cosponsor (person)
- Plasencia — cosponsor (person)
- Sapp — cosponsor (person)
- Woodson — cosponsor (person)
Timeline
The legislative action history — every referral, reading, and vote.
- 2026-01-06 Filed
filing - 2026-01-12 Referred to Government Operations Subcommittee
referral-committee - 2026-01-12 Referred to Information Technology Budget & Policy Subcommittee
referral-committee - 2026-01-12 Referred to State Affairs Committee
referral-committee - 2026-01-12 Now in Government Operations Subcommittee
- 2026-01-13 1st Reading (Original Filed Version)
filing, reading-1 - 2026-02-03 Added to Government Operations Subcommittee agenda
- 2026-02-05 Favorable by Government Operations Subcommittee
committee-passage-favorable - 2026-02-05 Reported out of Government Operations Subcommittee
- 2026-02-05 Now in Information Technology Budget & Policy Subcommittee
- 2026-02-10 Added to Information Technology Budget & Policy Subcommittee agenda
- 2026-02-12 Favorable by Information Technology Budget & Policy Subcommittee
committee-passage-favorable - 2026-02-12 Reported out of Information Technology Budget & Policy Subcommittee
- 2026-02-12 Now in State Affairs Committee
- 2026-02-13 Added to State Affairs Committee agenda
- 2026-02-17 Favorable by State Affairs Committee
committee-passage-favorable - 2026-02-17 Reported out of State Affairs Committee
- 2026-02-17 Bill released to House Calendar
- 2026-02-17 Added to Second Reading Calendar
- 2026-02-19 Bill added to Special Order Calendar (2/25/2026)
- 2026-02-25 Read 2nd time
reading-2 - 2026-02-25 Added to Third Reading Calendar
- 2026-02-25 Read 3rd time
reading-3 - 2026-02-25 Passed; YEAS 114, NAYS 0
passage - 2026-02-25 In Messages
- 2026-02-26 Referred to Rules
referral-committee - 2026-02-26 Received
enrolled - 2026-03-10 Withdrawn from Rules
withdrawal - 2026-03-10 Placed on Calendar, on 2nd reading
- 2026-03-10 Substituted for CS/SB 1192
- 2026-03-10 Read 2nd time
reading-2 - 2026-03-10 Amendment(s) adopted (460890)
- 2026-03-10 Read 3rd time
reading-3 - 2026-03-10 Passed as amended; YEAS 38 NAYS 0
passage - 2026-03-10 In Messages
- 2026-03-12 Added to Senate Message List
- 2026-03-12 Amendment 460890 Concur
- 2026-03-12 Passed as amended; YEAS 109, NAYS 0
passage - 2026-03-12 Ordered engrossed, then enrolled
enrolled - 2026-05-21 Signed by Officers and presented to Governor
executive-receipt - 2026-05-22 Approved by Governor
executive-signature - 2026-05-26 Chapter No. 2026-113
Source
OpenStates / OpenCivicData bulk snapshot 2026-07-01; origin ocd-bill/f22e8a53-7cb6-47e0-a94f-b16223704df2. Confidence: reported (aggregated from official Florida legislature records).