republic-os/legislation/us/states/in/2020/sb-267.md

---
type: "Bill"
title: "Administration of 211 services."
description: "Transfers responsibility for the 211 human services information dialing code from the Indiana housing and community development authority (authority) to the office of the secretary of family and social services (office of the secretary). Eliminates provisions: (1) regarding recognized 211 service providers; (2) prohibiting state agencies or departments from establishing telephone lines or hotlines to provide human services information or referrals without first consulting a recognized 211 provider and notifying the authority; (3) prohibiting dissemination of information to the public about the availability of 211 services except in conformity with rules adopted by the authority; (4) limiting disbursements from the 211 services account to $50,000 annually; (5) requiring consultation with the board of directors of Indiana 211 Partnership, Inc., for purposes of preparation of the annual plan for expenditure of funds from the 211 services account; and (6) requiring an annual report to the general assembly regarding 211 services and deposits to and disbursements from the 211 services account. Creates the 211 services fund in place of the 211 services account. Creates the 211 advisory committee for purposes of advising the office of the secretary regarding use of and goals for 211 services. Requires the office of the secretary to: (1) compile specified data regarding 211 services beginning July 1, 2021; (2) enter into data sharing agreements to make the data available to entities approved by the office of the secretary; and (3) obtain and maintain accreditation for 211 operations in accordance with the standards of a national accreditation organization for information and referral services. Requires the office of the secretary to submit to the general assembly an annual report regarding 211 services. Makes conforming amendments."
jurisdiction: "us/states/in"
legislature: "Indiana General Assembly"
session: "2020"
identifier: "SB 267"
citation: "Indiana SB 267 (2020)"
classification: ["bill"]
subjects: ["FAMILY AND SOCIAL SERVICES ADMINISTRATION", "HUMAN SERVICES"]
status: "enacted"
primary_sponsors: ["James Merritt", "Jim Pressel", "Mike Bohacek", "Ron Alting"]
version_count: 5
action_count: 29
vote_count: 2
first_action: "2020-01-09"
last_action: "2020-03-18"
source: "openstates"
source_identifier: "ocd-bill/3e1bf26a-3310-4271-b768-d87de811cf0f"
source_url: "http://iga.in.gov/legislative/2020/bills/senate/267"
source_hash: "b7bc5d4bfdabd8a426407b418cf574317605f0e701579fc356a42da8fd35456b"
vintage: "2026-07-01"
source_snapshot: "https://data.openstates.org/daily/2026-07-01/public.pgdump"
retrieved_at: "2026-07-06"
confidence: "reported"
tags: ["legislation", "bill", "us-in"]
---

# Indiana SB 267 (2020) — Administration of 211 services.

Transfers responsibility for the 211 human services information dialing code from the Indiana housing and community development authority (authority) to the office of the secretary of family and social services (office of the secretary). Eliminates provisions: (1) regarding recognized 211 service providers; (2) prohibiting state agencies or departments from establishing telephone lines or hotlines to provide human services information or referrals without first consulting a recognized 211 provider and notifying the authority; (3) prohibiting dissemination of information to the public about the availability of 211 services except in conformity with rules adopted by the authority; (4) limiting disbursements from the 211 services account to $50,000 annually; (5) requiring consultation with the board of directors of Indiana 211 Partnership, Inc., for purposes of preparation of the annual plan for expenditure of funds from the 211 services account; and (6) requiring an annual report to the general assembly regarding 211 services and deposits to and disbursements from the 211 services account. Creates the 211 services fund in place of the 211 services account. Creates the 211 advisory committee for purposes of advising the office of the secretary regarding use of and goals for 211 services. Requires the office of the secretary to: (1) compile specified data regarding 211 services beginning July 1, 2021; (2) enter into data sharing agreements to make the data available to entities approved by the office of the secretary; and (3) obtain and maintain accreditation for 211 operations in accordance with the standards of a national accreditation organization for information and referral services. Requires the office of the secretary to submit to the general assembly an annual report regarding 211 services. Makes conforming amendments.

## Version chain

The bill's text revisions, in order — the diff chain from filing to enrollment.

1. **Engrossed Senate Bill (S)** (committee substitute) — [source](http://in-proxy.openstates.org/2020/bills/SB0267/versions/SB0267.04.ENGH)
2. **Enrolled Senate Bill (S)** (committee substitute) — [source](http://in-proxy.openstates.org/2020/bills/SB0267/versions/SB0267.05.ENRH)
3. **Introduced Senate Bill (S)** (committee substitute) — [source](http://in-proxy.openstates.org/2020/bills/SB0267/versions/SB0267.01.INTR)
4. **Senate Bill (H)** (committee substitute) — [source](http://in-proxy.openstates.org/2020/bills/SB0267/versions/SB0267.02.COMS)
5. **Senate Bill (H)** (committee substitute) — [source](http://in-proxy.openstates.org/2020/bills/SB0267/versions/SB0267.03.COMH)

## Votes

- SB 267 - Pressel - 3rd Reading — **84–0** (pass) · lower
- SB 267 - Bohacek - 3rd Reading — **50–0** (pass) · upper

## Sponsors

- James Merritt — primary (person)
- Jim Pressel — primary (person)
- Mike Bohacek — primary (person)
- Ron Alting — primary (person)
- Carolyn Jackson — cosponsor (person)
- Dave Heine — cosponsor (person)
- J.D. Ford — coauthor (person)
- John Ruckelshaus — coauthor (person)
- Lonnie Randolph — coauthor (person)

## Timeline

The legislative action history — every referral, reading, and vote.

- **2020-01-09** Senator Alting added as second author
- **2020-01-09** Senator Ruckelshaus added as third author
- **2020-01-09** Authored by Senator Bohacek
- **2020-01-09** First reading: referred to Committee on Family and Children Services `reading-1, referral-committee`
- **2020-01-13** Committee report: amend do pass, adopted `committee-passage`
- **2020-01-14** Senator Ruckelshaus removed as third author
- **2020-01-14** Senator Merritt added as third author
- **2020-01-14** Senator Ruckelshaus added as coauthor
- **2020-01-16** Second reading: ordered engrossed `reading-2`
- **2020-01-21** Third reading: passed; Roll Call 33: yeas 50, nays 0 `reading-3, passage`
- **2020-01-21** House sponsor: Representative Pressel
- **2020-01-21** Cosponsor: Representative Heine
- **2020-01-21** Senator Ford J.D. added as coauthor
- **2020-01-21** Senator Randolph added as coauthor
- **2020-01-22** Referred to the House
- **2020-02-10** First reading: referred to Committee on Family, Children and Human Affairs `reading-1, referral-committee`
- **2020-02-25** Committee report: amend do pass, adopted `committee-passage`
- **2020-02-27** Representative Jackson added as cosponsor
- **2020-03-02** Amendment #1 (Jackson) prevailed; voice vote `amendment-passage, amendment-failure`
- **2020-03-02** Second reading: amended, ordered engrossed `reading-2`
- **2020-03-03** Third reading: passed; Roll Call 281: yeas 84, nays 0 `reading-3, passage`
- **2020-03-04** Motion to concur filed
- **2020-03-04** Returned to the Senate with amendments `amendment-failure`
- **2020-03-05** Senate concurred in House amendments; Roll Call 344: yeas 41, nays 0 `amendment-failure`
- **2020-03-09** Signed by the President Pro Tempore
- **2020-03-16** Signed by the Speaker
- **2020-03-18** Signed by the President of the Senate
- **2020-03-18** Signed by the Governor `executive-signature`
- **2020-03-18** Public Law 73

## Source

OpenStates / OpenCivicData bulk snapshot [2026-07-01](https://data.openstates.org/daily/2026-07-01/public.pgdump); origin `ocd-bill/3e1bf26a-3310-4271-b768-d87de811cf0f`. Confidence: reported (aggregated from official Indiana legislature records).