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2026-07-06 10:51:44 -04:00

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LegalText 38 U.S.C. § 5321 Benefits helpline us united_states_code code_section 38 VETERANS BENEFITS 53 SPECIAL PROVISIONS RELATING TO BENEFITS 5321 38 U.S.C. § 5321 current 119-100 2026-06-26 official https://uscode.house.gov/download/releasepoints/us/pl/119/100/xml_usc38@119-100.zip /us/usc/t38/s5321 data/legal/raw/us/code/title-38/usc38.xml 69256694d541393505401d30124e4bb944e88ee218721e01a0e434c313bcaa6c 372998691b72ade88787dfa7633dbda4954bd1b037ec7926c5e06e9b1d17fc66 deec7664ab5ee99c041acfc8e4dc29a87fa2ddaa83f42bf21ba75071e2738142 2026-07-04 official
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38 U.S.C. § 5321 - Benefits helpline

Text

(a) Establishment.— The Secretary shall maintain a toll-free telephone helpline that a covered individual may call in order to—

(1) obtain information about any service or benefit provided under the laws administered by the Secretary; or

(2) be directed to an appropriate office of the Department regarding such a service or benefit.

(b) Contract for Direction of Calls Authorized.— The Secretary may enter into a contract with a third party to direct calls made to the helpline to an appropriate office under subsection (a)(2).

(c) Live Individual Required.— The Secretary shall ensure that a covered individual who calls the helpline has the option to speak with a live individual.

(d) Definitions.— In this section:

(1) The term “covered individual” means—

(A) a veteran;

(B) an individual acting on behalf of a veteran; or

(C) an individual other than a veteran who is eligible to receive a benefit or service under a law administered by the Secretary.

(2) The term “veteran” has the meaning given such term in section 2002(b) of this title.

(Added Pub. L. 118159, div. E, title L, § 5002(a), Dec. 23, 2024, 138 Stat. 2408.)