Fabio
106 lines
6.1 KiB
Markdown
106 lines
6.1 KiB
Markdown
---
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type: "Bill"
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title: "HUMAN VOICE CONTACT ACT"
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description: "Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator. Exempts a telephone line that is dedicated as a hot line for emergency services or to provide general information."
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jurisdiction: "us/states/il"
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legislature: "Illinois General Assembly"
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session: "94th"
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identifier: "HB 1589"
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citation: "Illinois HB 1589 (94th)"
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classification: ["bill"]
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subjects: []
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status: "enacted"
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primary_sponsors: []
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version_count: 3
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action_count: 45
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vote_count: 3
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first_action: "2005-02-15"
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last_action: "2005-08-18"
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source: "openstates"
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source_identifier: "ocd-bill/e708c8d6-64ce-472d-b0ee-94c01e9e5169"
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source_url: "http://ilga.gov/legislation/BillStatus.asp?DocNum=1589&GAID=8&DocTypeID=HB&LegId=16663&SessionID=50&GA=94"
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source_hash: "92c7b7b6598e42ec1d8d4968f15764138124481e6172b9a2b6c5c46cf3bb39f7"
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vintage: "2026-07-01"
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source_snapshot: "https://data.openstates.org/daily/2026-07-01/public.pgdump"
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retrieved_at: "2026-07-06"
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confidence: "reported"
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tags: ["legislation", "bill", "us-il"]
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---
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# Illinois HB 1589 (94th) — HUMAN VOICE CONTACT ACT
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Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator. Exempts a telephone line that is dedicated as a hot line for emergency services or to provide general information.
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## Version chain
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The bill's text revisions, in order — the diff chain from filing to enrollment.
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1. **Introduced** (filed) — [source](http://ilga.gov/legislation/fulltext.asp?DocName=09400HB1589&GA=94&SessionId=50&DocTypeId=HB&LegID=16663&DocNum=1589&GAID=8&Session=&print=true)
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2. **Engrossed** (committee substitute) — [source](http://ilga.gov/legislation/fulltext.asp?DocName=09400HB1589eng&GA=94&SessionId=50&DocTypeId=HB&LegID=16663&DocNum=1589&GAID=8&Session=&print=true)
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3. **Enrolled** (enrolled) — [source](http://ilga.gov/legislation/fulltext.asp?DocName=09400HB1589enr&GA=94&SessionId=50&DocTypeId=HB&LegID=16663&DocNum=1589&GAID=8&Session=&print=true)
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## Votes
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- Third Reading — **104–9** (pass) · lower
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- Concurrence — **68–43** (pass) · lower
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- Third Reading — **57–0** (pass) · upper
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## Sponsors
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- Jack McGuire — primary (person)
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## Timeline
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The legislative action history — every referral, reading, and vote.
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- **2005-02-15** Filed with the Clerk by Rep. Jack McGuire `filing`
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- **2005-02-16** First Reading `reading-1`
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- **2005-02-16** Referred to Rules Committee `referral-committee`
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- **2005-02-17** Assigned to State Government Administration Committee `referral-committee`
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- **2005-02-24** Do Pass / Short Debate State Government Administration Committee; 009-000-000 `committee-passage`
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- **2005-02-25** Placed on Calendar 2nd Reading - Short Debate
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- **2005-02-25** Added Chief Co-Sponsor Rep. Jack D. Franks
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- **2005-02-25** Added Chief Co-Sponsor Rep. Lisa M. Dugan
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- **2005-03-03** Second Reading - Short Debate `reading-2`
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- **2005-03-03** Placed on Calendar Order of 3rd Reading - Short Debate
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- **2005-03-07** Fiscal Note Filed
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- **2005-03-09** Added Chief Co-Sponsor Rep. Naomi D. Jakobsson
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- **2005-03-10** Added Co-Sponsor Rep. Careen M Gordon
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- **2005-03-10** Third Reading - Short Debate - Passed 104-009-000 `reading-3, passage`
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- **2005-03-10** Added Chief Co-Sponsor Rep. Mary E. Flowers
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- **2005-03-10** Added Co-Sponsor Rep. James H. Meyer
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- **2005-03-15** Arrive in Senate `introduction`
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- **2005-03-15** Placed on Calendar Order of First Reading March 16, 2005 `reading-1`
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- **2005-03-15** Chief Senate Sponsor Sen. Arthur J. Wilhelmi
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- **2005-03-17** First Reading `reading-1`
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- **2005-03-17** Referred to Rules `referral-committee`
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- **2005-03-21** Added Co-Sponsor Rep. Daniel V. Beiser
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- **2005-04-13** Assigned to State Government `referral-committee`
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- **2005-04-21** Postponed - State Government
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- **2005-05-03** Senate Committee Amendment No. 1 Filed with Secretary by Sen. Arthur J. Wilhelmi `amendment-introduction`
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- **2005-05-03** Senate Committee Amendment No. 1 Referred to Rules `referral-committee`
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- **2005-05-04** Senate Committee Amendment No. 1 Rules Refers to State Government
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- **2005-05-04** Senate Committee Amendment No. 1 Adopted `amendment-passage`
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- **2005-05-05** Do Pass as Amended State Government; 008-000-000 `committee-passage`
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- **2005-05-05** Placed on Calendar Order of 2nd Reading May 10, 2005
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- **2005-05-10** Second Reading `reading-2`
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- **2005-05-10** Placed on Calendar Order of 3rd Reading May 11, 2005
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- **2005-05-18** Third Reading - Passed; 057-000-000 `reading-3, passage`
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- **2005-05-19** Arrived in House `introduction`
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- **2005-05-19** Placed on Calendar Order of Concurrence Senate Amendment(s) 1
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- **2005-05-27** Senate Committee Amendment No. 1 Motion Filed Concur Rep. Jack McGuire
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- **2005-05-27** Senate Committee Amendment No. 1 Motion to Concur Referred to Rules Committee `referral-committee`
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- **2005-05-28** Senate Committee Amendment No. 1 Motion to Concur Rules Referred to State Government Administration Committee `referral-committee`
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- **2005-05-28** Senate Committee Amendment No. 1 Motion to Concur Recommends be Adopted State Government Administration Committee; 009-000-000
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- **2005-05-29** Senate Committee Amendment No. 1 House Concurs 068-043-002
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- **2005-05-29** Passed Both Houses
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- **2005-06-27** Sent to the Governor `executive-receipt`
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- **2005-08-18** Governor Approved `executive-signature`
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- **2005-08-18** Effective Date January 1, 2007
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- **2005-08-18** Public Act . . . . . . . . . 94-0620 `became-law`
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## Source
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OpenStates / OpenCivicData bulk snapshot [2026-07-01](https://data.openstates.org/daily/2026-07-01/public.pgdump); origin `ocd-bill/e708c8d6-64ce-472d-b0ee-94c01e9e5169`. Confidence: reported (aggregated from official Illinois legislature records).
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